Job Description

Job Summary: The Business Analyst II serves as an important intermediary between the assigned business clients, software development, and other teams. Plays an advocacy role for the business clients in all phases of the solution development lifecycle for each of the project critical stages. Performs analysis and works closely with the business clients to identify core business issues to map out possible solutions. The mapping is used to develop business cases for action, defining the need, the method, and the benefits of proposed solutions. Undertakes analysis to develop the detailed requirements of the solution to satisfy the business need. In its capacity as the "eyes and ears" of the business, closely monitors progress to ensure that the emerging solution meets the demands of the requirement document. This may require the resolution of any conflicts arising due to any technical deviations from the agreed requirements. Works closely with the project and business teams to create and execute testing and ensure that issues are identified and fully resolved prior to roll out. Requires Business Analysis or Systems Analysis experience in a large and complex business environment.


Job Responsibilities
Independently provide efficient, timely, and responsive professional service at the intermediate level. Frequently delivers or coordinates services, performs outreach, and/or works in a professional client or internal service or operational support/service role.
With solid communication capability, broader professional skills, and understanding of the role and business context, plays a major role coordinating and delivering requirements documentation, test case development and test case execution under indirect supervision.
May assist, coordinate, or lead portions of small/simple projects. Takes initiative to proactively identify and meet needs and knows when to refer out of guideline/complex issues. Interprets, or recommends simple process improvement solutions/options.
Works on assignments of moderate size, scope, diversity, and/or complexity. Quickly and competently resolves a variety of routine and non-routine problems, seeking assistance on complex matters. Has some latitude to set work priorities and may assist on special projects. May independently perform a small non-complex section of a larger project. Analyzes and interprets a wide range of issues, autonomously selecting and adapting methods, processes, or tools to meet needs and coordinate solutions quickly and efficiently with quality and accuracy. Has solid written, verbal, interpersonal, analytical, and application skills.


Skills
Ability to learn and adapt quickly to new technology, processes, and procedures -Examples? Is this for informational use? I'd expect the person to be able to learn an existing process at a high level and be able to document and understand the desired changes and be able to document future state. As we add technology, such as a new print tool, the person should be able to learn the fundamental aspects of how the technology works and interacts with existing processes and tools.
Ability to prioritize and handle multiple activities and tasks simultaneously with minimal oversight
Proven track record in meeting stated deadlines and milestones
Demonstrated ability to complete tasks accurately and completely
Analytical with problem resolution skills
Can work independently, but with the ability to collaborate with others when needed
Detail oriented and highly organized
Strong Microsoft Office skills (Word, Excel, Outlook, etc.)- VLOOKUP, pivot tables, formulas, Gantt charts. Visio- the ability to create process flows.


Education/Experience
bachelor's degree and / or 3-5 years of related experience
Proficient expertise in MS Office (Outlook, Excel, Word, PowerPoint)
Experienced knowledge of Agile and Waterfall methodologies
Insurance industry experience and Business Analyst experience preferred

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