Serve as the subject matter expert for Microsoft Dynamics 365 CRM architecture and development.
Design and implement CRM solutions based on business requirements.
Define logical, technical, and physical architecture of the CRM platform.
Develop integrations between Dynamics 365 CRM and third-party systems.
Lead customization, configuration, and deployment of CRM features.
Assist with data migration activities.
Document requirements, workflows, and system designs.
Provide user training and technical support for Dynamics 365 CRM.
Prototype and present demo solutions to stakeholders.
Collaborate closely with analysts, PMs, and technical staff for project planning and execution.
Perform QA, testing, and troubleshooting of solutions.
Bachelor’s degree in Computer Science, Information Systems, or a related field.
Minimum 7 years of overall IT experience.
3+ years of hands-on experience with Microsoft Dynamics CRM development.
Experience with C#, JavaScript, .NET, and Web Services.
Proficiency with Dynamics 365 APIs, SDKs, and customization techniques.
Strong understanding of CRM architecture and data modeling.
Solid experience with SQL and data migration processes.
Excellent communication and documentation skills.
Master’s Degree or equivalent work experience.
Full life cycle experience in CRM development projects.
Familiarity with Microsoft Power Platform (Power BI, Power Apps, Power Automate).
Experience with Microsoft SharePoint integration.
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