Job Description

The Eldridge Hotel - Front Desk Agent-- PART TIME

Are you a highly skilled and motivated individual with a passion for providing excellent customer service? Do you have experience in the hotel industry? If so, we have an immediate opening for a Front Desk Agent at The Eldridge Hotel in Lawrence, KS.

The Eldridge Hotel has been a historic landmark in Lawrence since its founding in 1855. As a Front Desk Agent, you will be the first point of contact for our guests, managing all aspects of their accommodation. You will play a crucial role in creating a pleasant and memorable stay for our guests.

Responsibilities:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Work with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills:

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Excellent customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Benefits include:

• 401k matching
• Employee discounts

If you are a dynamic individual who thrives in a fast-paced and fun-loving environment, we would love to hear from you. Join our team at The Eldridge Hotel and be part of our rich history in Lawrence!

Location: 701 Massachusetts St, Lawrence, KS, 66044

To apply, please submit your resume and cover letter to our website or email us.

The Eldridge Hotel has been an integral part of the history of Lawrence since its founding. The original building on this site was the Free State Hotel, built in 1855 by settlers from the New England Emigrant Aid Society. The Free State Hotel was intended to be temporary quarters for those settlers who came here from Boston and other areas while their homes were being built. It was named the Free State Hotel to make clear the intent of those early settlers: that Kansas should enter the union as a free state.

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