Job Description

** This is a NEW Chick-fil-A location that is still under construction and is scheduled to open later this year! **

General Manager — Chick-fil-A Cooper Point and Capital Mall

Full-Time | Reports directly to the Owner/Operator

Overview

We’re hiring General Managers to be the Owner/Operator’s right-hand leaders — people who can own parts of the business, lead both front-and back-of-house, and build leaders by doing the work alongside the team. This is a hands-on, full-time role: you’ll manage operations, people, and the administrative tasks that keep the restaurant running at a high level. If you’re the kind of leader who coaches in the moment, holds team members accountable, and wants a career path in restaurant leadership, we want you.

What you’ll do

• Operate & lead shifts — Manage assigned day parts as the on-site leader: run service, solve problems in real time, set the pace, and model Chick-fil-A standards.
• People leadership & development — Hire, onboard, coach, and develop shift leaders and team members. Create a culture of
• ownership and continuous improvement; promote from within.
• Cross-functional oversight — Be fluent in FOH and BOH operations: scheduling, flow, food quality, safety, cleanliness, and guest experience.
• Administrative ownership — Handle payroll input/oversight, scheduling, timecard reviews, inventory checkpoints, and basic P&L/Income Statement awareness. Coordinate hiring and communication with the Operator.
• Operational excellence & compliance — Enforce food safety (ServSafe standards), cash handling, opening/closing checklists, sanitation, and safety audits.
• Financial stewardship — Drive labor efficiency, minimize waste, control food cost, and surface improvement opportunities to the Operator.
• Guest satisfaction & issue resolution — Own guest recovery when necessary and ensure a consistent, friendly experience.
• Leadership development experiences — Participate in and execute leadership development plans for yourself and the team; represent the restaurant at required trainings and events.

What success looks like

• High guest satisfaction and low complaint volume
• Labor and food cost targets met or improved against plan
• Low turnover among shift leaders and promoted internal leaders quarterly
• Clean, safe operations with passing audit scores
• Reliable, accurate administrative processes (payroll/timecards, inventory)

Qualifications & skills

• 3+ years of leadership experience in quick-service or high-volume hospitality (preferred) — or demonstrated people/operations leadership in another fast-paced environment
• Proven ability to hire, coach, and retain hourly team members and leaders
• Comfortable doing the job: you’ll spend significant time in operations and in the dining room — leading by example is non-negotiable
• Strong communicator, decisive under pressure, coach-first mindset
• Basic financial understanding (labor %, food cost, simple P&L/Income Statement concepts)
• Availability for peak shifts (early mornings, evenings, Saturdays); flexibility required
• Able to lift 20–30 lbs. and be on your feet for extended periods
• High school diploma or equivalent required; some college or industry certification a plus

Our Benefits Include

• Competitive pay
• Closed on Sundays!
• Scholarship and education opportunities
• Team parties and outings
• Flexible scheduling
• A fun and positive work environment where you can influence others
• Learn directly from an experienced Operator and leadership team
• Intentional growth and development to help you reach your professional goals
• Opportunities for advancement as we grow
• Paid time off
• Health insurance
• Employee discount
• Paid training
• Business trips to Chick-fil-A Support Center in Atlanta, GA
• Chick-fil-A Immersion experiences
• Leadership coaching
• Structured leadership development and advancement opportunities

Compensation

• $25-$28 per hour (based on experience and availability)

Working conditions & schedule

• Full-time (32+ hours), flexible schedule to cover day parts
• Expect to work peak times and rotate weekends as needed
• Sundays off

Primary worksite

• Chick-fil-A Cooper Point and Capital Mall (2932Capital Mall Dr SW) and occasional travel for development

How to apply

• Please submit a resume and a brief cover letter describing your leadership experience and preferred day part availability
• Include two references who can speak to your people management and operational skills
• Applications accepted until filled

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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