*Job Summary*:
The Jr. Product Support Specialist is responsible for ensuring that our clients receive excellent support and help with our products. This entry-level position is suitable for someone who wants to apply their technical ability and problem-solving abilities in a customer-facing setting. You will collaborate closely with our senior support team to answer customer questions, troubleshoot problems, and ensure customer happiness.
*Key Responsibilities*:
- Respond quickly to consumer inquiries via phone, email, and chat.
- Diagnose and fix client complaints by properly understanding the product and its features.
- Enter and track client complaints, resolutions, and follow-up actions into the support system.
- Assist in the development and maintenance of product documentation and FAQs.
- Work with the product development team to provide feedback on consumer experiences and make product suggestions.
- Attend team meetings and training sessions to improve product knowledge and support abilities.
- Maintain a high level of professionalism and empathy when dealing with consumer concerns.
*Skills*:
- Effective verbal and written communication abilities.
- A fundamental understanding of software products and troubleshooting methodologies.
- Excellent problem-solving skills with a sharp eye for detail.
- The ability to collaborate within a team.
- Customer-focused, with a pleasant attitude and a willingness to assist.
- Proficiency with customer support software and tools is advantageous.
*Education and experience:
- A bachelor's degree in IT, computer science, business, or a related subject is preferred.
- Previous experience in a customer service role is preferred but not essential.
- Understanding CRM systems and procedures is advantageous.
*Compensation and Benefits:
- A competitive compensation based on experience and credentials.
- Health, dental, and vision coverage options.
- Paid time off for vacation and sick leave.
- Opportunities for progression and professional development.
- Access to the company's training programs and workshops.
- A supportive and inclusive work environment.
We are searching for a dedicated individual that wants to learn and grow with our firm. If you are passionate about customer service and technologically adept, we invite you to apply and join our team!
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