Job Description

Job Overview

Greeting and Seating:

• Warmly greeting guests upon arrival and seating them at tables.
• Providing menus and explaining any specials or promotions.

Order Taking and Serving:

• Taking accurate food and drink orders, and communicating them to the kitchen and bar staff.
• Serving food and beverages to guests, ensuring accuracy and presentation.
• Checking on guests during their meal to ensure satisfaction and address any concerns.

Customer Service and Sales:

• Providing menu recommendations and answering questions about food and beverages.
• Upselling menu items and promoting specials to enhance the dining experience.
• Handling customer complaints and resolving issues promptly and professionally.

Dining Area Maintenance:

• Clearing tables, cleaning spills, and resetting tables for the next guests.
• Maintaining cleanliness and organization in the dining area.
• Ensuring tables are properly set with appropriate silverware and glassware.

Other Responsibilities:

• Processing payments and handling cash and credit card transactions.
• Collaborating with kitchen and bar staff to ensure smooth service.
• Participating in training to enhance knowledge of menu items and service standards.
• May assist with opening and closing duties, such as rolling silverware or preparing the dining area.

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