Job Description

Job Summary:

Assist the physician’s Surgery Counselor by preparing surgery charts, obtaining medical clearances, returning and making reminder phone calls, and providing coverage during absences or periods of high volume. Ensure all tasks are completed in accordance with established guidelines and deadlines for each surgical location.

About the Practice:

The physicians of Heaton Eye Associates have been serving East Texas’ vision needs for over 40 years. We offer state-of-the-art technology with special services ranging from primary eye care to world-class laser surgery. Our physicians were the first to offer LASIK laser vision correction in East Texas and have performed tens of thousands of procedures since its inception. Heaton Eye offers a wide range of premium lenses including Symfony Extended Depth of Focus lenses, PanOptix® lenses, and Vivity® lenses to offer freedom from glasses and contacts after cataract surgery. Our surgeons were the first in East Texas to offer the RxSight Light Adjustable Lens, the only lens implant that allows patients to preview and adjust their vision after cataract surgery. We are the first and only practice in the area offering EVO ICL, another exciting option offering patients freedom from contacts and glasses. Additionally, we have the only fellowship-trained Pediatric Specialist as well as the only Oculoplastic Surgeon offering cosmetic, medical, and reconstructive surgery as well as state-of-the-art aesthetic services in the area. The extensive care and energy Heaton Eye Associates puts into maintaining our leadership position on information and technology in the rapidly evolving science of ophthalmology reflects our commitment to our patients.

About the Area:

Our East Texas locations in Tyler, Longview and Athens offer year-round activities the entire family can enjoy. In Longview, you can experience Texas' rich history and culture. Tyler is surrounded by 25 prime sporting lakes, offering wonderful opportunities for fishing and boating. In the spring, Tyler residents enjoy the colorful spring flowers. Athens, whose tagline is Hamburgers-Heritage-Texas, has the charm of a small, southern town while still retaining many qualities of a larger city and is home to the East Texas Arboretum and Botanical Society.

Certification/Licensures:

None required 

Experience: 

Minimum of 1 year of medical office experience and general knowledge of insurance 

Education:

High School diploma or equivalent 

Primary Job Duties and Accountabilities:

• Perform clerical functions of surgery scheduling to support Surgery Counselor
• Verify patient information
• Complete required forms and photos for surgery chart
• Task insurance authorization request
• Fax forms to providers and facilities within established guidelines
• Make pre-op reminder phone calls 
• Collect out-of-pocket amounts due
• Initiate medical clearance paperwork and follow-up that clearance is received timely
• Accurately enter information into schedule template
• Schedule pre-op appointments
• Perform surgery scheduling/counseling function in the absence of the Surgery Counselor
• Assist during times of high volume. Be versed in all information patients need to be scheduled for surgery
• As needed, perform front desk check-in/check-out functions, schedule appointments, collect payments, answer phones, scan documents, download photos, and verify patient insurance coverage
• Ensure the lobby and hospitality area are clean and well stocked. Open and close office each day
• Guest and Employee Relations/Customer Service 
• Attendance/Punctuality and Reliability
• All other duties as assigned 

Qualifications and Skills:

• Basic keyboarding and knowledge of practice management 
• Must be able to type 20 wpm
• Must obtain Nextgen or other similar medical office software
• General office equipment 
• Positive attitude 
• Dependable 
• Multi-task oriented 
• Excellent communication skills and organized 
• Excellent phone skills 

Benefits:

• Affordable Health and Dental
• Vision Care
• Life Insurance
• PTO 
• 401K 

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