Job Description
Summary: Schedules surgical and diagnostic appointments for patients by telephone or in person and provides patient education by performing the following duties. Essential Functions - Obtains new patient referrals via telephone or insurance websites.
- Obtains authorizations for procedures, diagnostic testing, medication authorizations, pre-operative testing, or surgeries as required by patient’s health care insurers or managed care providers.
- Schedules internal and external appointments, procedures, and surgeries.
- Reviews surgical procedures with patients, providing education and review of necessary documents and secures patient’s signatures on required documents.
- Confirms patient surgical and diagnostic appointments with appropriate facilities and ensures transport of appropriate documents.
- Schedules pre-admission testing, surgical clearance appointments with patient’s Primary Care Physician office, Cardiology or other specialty practices.
- Timely review of pre-operative testing results and forwards abnormal test reports to surgeon, physician assistant and clinical coordinator. Communicates same with patient’s Primary Care Physician regarding medical clearances.
- Prepares and collates surgical paperwork and ensures timely delivery to surgical site.
- Reviews chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are available prior to pre-operative testing and surgeries.
- Immediately greets and directs patients and visitors, answers telephone calls promptly and courteously.
- Utilizes Electronic Medical Record to document all patient communications.
- May assist with check-in and check-out as assigned.
- Other duties may be assigned.
Qualifications - Formal training as a Medical Assistant, Clinical Coordinator, Athletic Trainer or Licensed Practical Nurse; or two to four years related experience and/or training; or equivalent combination of education and experience.
- Graduate of an accredited medical assistant, nursing or ATC program; holds a current license.
- Current CPR/AED Certification.
- Customer service skills.
- Knowledge of third party insurance.
- Previous medical office experience including surgical and office scheduling and patient education.
- Excellent verbal communication skills.
- Must be able to work closely with physicians and other team members.
- Computer literate.
- Detail oriented, outgoing and professional.
- Two years clinical experience in an orthopaedic setting.
- Must be able to work until 6:00 pm.
- Team player.
- Electronic Medical Records experience preferred.
- Prior research experience helpful.
- Bi-lingual/Spanish skills for interpreting a plus
Job Tags
Work at office, Immediate start,